Thank you for choosing Shreena Natural! We want you to be fully satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to assist you with our hassle-free Return Policy.

1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:

• The return request must be initiated within [X] days from the date of delivery.
• The product must be in its original condition, unused, and in the original packaging.
• For health and safety reasons, certain products, such as perishable items or personal care products, may not be eligible for return unless there is a manufacturing defect.

2. Return Process: If you wish to return a product, please follow these steps: a. Contact our customer support team at [email protected] or call us at +91 92656 10797 to initiate the return request. b. Provide your order details, reason for the return, and any relevant supporting information. c. Our team will review your request and provide you with further instructions, including the return address and shipping instructions.

3. Return Shipping Costs: For non-defective returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer support team within [X] days of delivery. We will arrange for a replacement or issue a refund for the defective or damaged item.

5. Refund Processing: Once the returned product is received and inspected, we will process the refund within [X] business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.

7. Non-Returnable Items: The following items are not eligible for return:

• Perishable goods, such as food items.
• Personal care items, such as skincare products or hygiene products.
• Gift cards or promotional vouchers.

8. Changes to Return Policy: We reserve the right to update this Return Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of our website and services after such changes indicates your acceptance of the updated policy.

9. Contact Us: If you have any questions or concerns regarding our Return Policy, please contact us at info@shreenaenterprise.com or call us at +91 92656 10797. Our customer support team will be happy to assist you.

Thank you for choosing Shreena Natural. We strive to provide excellent products and customer service, and we look forward to serving you again!